| GENERAL INFORMATION |
|
 |
 |
| Do you have programmes for children and the young? Why do I need to state the age of my children? |
|
|
|
|
| Children under 18 years of age (two maximum) may share and sleep in their parents's room for no extra charge (i.e. free). - Under 12 years of age the breakfast is also free (in cases where they share the room with their parents). - At lunch or dinner children under 12 years of age may choose from the children menu without additional cost (i.e. free), if accompanied by an adult ordering a full meal à la carte. |
|
|
|
|
|
|
| What services are provided for Business Men? |
|
|
|
|
| All our "business" customers (business tourism) can take advantage of: smoking and non-smoking rooms, Internet access, laundry service, shoe shine, free parking, bank, shuttle bus, car hire, breakfast check-out, 17 meeting rooms. In the rooms: modem connection, work desk with lamp, alarm clock, satellite tv and teletext service for information on flights, stock exchange, etc. |
|
|
|
|
|
|
| When do I have to check-in and check-out? May I check-in early or check-out late? |
|
|
|
|
| The hours advised are 02.00 pm for check-in, and 12.00 pm for check-out. You may check-in or out outside these hours. However, you must obtain authorization from the Front Office manager, otherwise a supplement for late check-out will be charged. |
|
|
|
|
|
|
| How may I ask for information and book an event online? |
|
|
|
|
| You may visit our website to receive information and to book an event online (www.meeting.ichotelsgroups.com) or you may contact our sales office directly by sending an e-mail to: conference@holidayinn-eur.it. |
|
|
|
|
|
|
| Do you provide a baby-sitting service? |
|
|
|
|
| Yes. It is available upon request. |
|
|
|
|
|
|
| How far is the hotel from the airport and the underground line? |
|
|
|
|
| The hotel is 12 kilometres from Fiumicino Leonardo Da Vinci International airport, and about 6 kilometres from the nearest underground station at "Magliana". |
|
|
|
|
|
|
|
|
|
| How do I get to the hotel? |
|
|
|
|
| If you arrive at Fiumicino by plane, you can take advantage of the shuttle bus service, which is free and follows a regular schedule. If you come from the airport by car, take the Roma-Fiumicino motorway and head towards the centre of Rome. After 12 kilometres leave at the "Parco dei Medici" junction - If you arrive by train at the main railway station "Roma Termini", take the underground line B to "Magliana". Then, take bus no. 771 to the hotel. If you arrive in Rome at the "Roma Ostiense" railway station, you can take the city train to "Muratella" (200 metres walking). - If you are driving from southern or northern Italy, we suggest you take the G.R.A. (Grande Raccordo Anulare, Ring Motorway) and leave at junction no. 30, heading towards the centre of Rome. After about 1.5 km leave the G.R.A. at the junction for Parco dei Medici. Ample free parking is available for our Guests. - If you come from the centre of Rome you can take advantage of our complimentary shuttle bus. This scheduled bus stops at Piazza Venezia - 42, Via del Teatro Marcello, in front of the "Antico Caffè" bar. |
|
|
|
|
|
|
|
|
|
| What is the Intercontinental Hotels Group? What hotels belong to the chain? How can I contact Intercontinental for further information and comments? |
|
|
|
|
| The hotel company’s website is: www.ichotelsgroup.com. The chain includes approximately 3,300 hotels worldwide, branded under the following names: InterContinental Hotels, Crowne Plaza Hotels & Resorts, Holiday Inn Hotels & Resorts, Express by Holiday Inn |
|
|
|
|
|
|
|
|
|
| How can I lodge a complaint? What can I do if the Customer Service does not contact me to follow up a complaint? |
|
|
|
|
| In order to lodge a complaint or to provide feedback, please fill in the relevant form and put it in the containers provided. This form can be found in your room or at Reception. We will reply to your complaint, or your suggestion will be taken into consideration. |
|
|
|
|
|
|
|
