| RESERVATION PROCEDURE |
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| If I want to use the online reservation service do I need to register? |
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| No, registration is not compulsory in order to consult the data and use the online reservation service. |
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| To make an online reservation you must go to the company website: www.ichotelsgroup.com. There, type in the information and search for a hotel. Once the hotel has been found, the vacancies are displayed and then follow the instructions to make your booking. |
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| Is my online reservation secure? |
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| If you are making a reservation as a Priority club member, no private information will be displayed. If you are not a club member, you must key in your personal data. The reservation is secure and the website is encrypted. |
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| How may I cancel an online reservation? |
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| You can cancel an online reservation provided that the type of tariff chosen allows cancellations. Please bear in mind that modifications or cancellation with some tariffs are not permitted. |
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| If I forget to cancel the reservation, do you charge my credit card anyway? |
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| Yes, if the reservation is guaranteed by credit card for an expected arrival after 04.00 pm, and you do not cancel it by that time, the amount charged will be equivalent to the first night. |
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| How may I modify a reservation after it has been made? May I extend my stay after having completed the reservation? |
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| Yes, you can modify your reservation through the website or by sending an e-mail to our booking office: info@holidayinn-eur.it |
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| How do I get confirmation of my reservation? |
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| When you validate your reservation, you will receive an automatic e-mail message confirming your reservation. |
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| Is my reservation guaranteed by my credit card? Do I have to make a deposit? |
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| Your credit card can guarantee the reservation with expected arrival after 04.00 pm. You must provide your card data (holder's name, card type, card number, and expiry date) by fax or e-mail. In case of non-arrival the first night will be charged. No deposit is required for individual reservations. |
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| Will my credit card be charged before my arrival? |
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| No, before your arrival no operation will be made on your credit card. |
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| How do you contact me if my reservation must be changed or there has been a mistake with it? |
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| Your telephone number and e-mail address are among the mandatory fields in the reservation form. We shall contact you by one of these means. |
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